Refund policy

Refund & Return Policy

At FORGED™, we want you to have a smooth and reliable shopping experience. Because our products are shipped internationally, refunds and re-deliveries are handled according to the specific circumstances outlined below.

Eligible for Refund or Re-delivery

You may be eligible for a refund or re-delivery in the following situations:

1. Wrong Item Received

If you receive an item that is different from the one you ordered, please contact us as soon as possible. We will review the issue and, if confirmed, provide a replacement or refund.

2. Package Lost in Transit

If the logistics tracking information has not been updated for more than 15 days, the package may be considered lost in transit.

In this situation, we will review the shipment status and, if the package is confirmed as lost, provide a replacement or refund.

3. Package Damaged During Delivery

If your package arrives damaged, please contact us within 3 days of delivery and provide clear photos or videos showing the condition of the package and product.

After reviewing the evidence, we will determine whether the order qualifies for a replacement or refund.

Non-Eligible Situations

Unfortunately, we cannot offer refunds or re-delivery in the following situations:

  • You simply change your mind or do not like the product.

  • You request to cancel the order after it has already been shipped.

  • The package cannot be delivered because the recipient cannot be contacted.

  • The shipping address provided at checkout is incorrect or incomplete, resulting in a failed delivery.

  • The order is shipped through a service or to a destination where after-sales support is not available, including certain remote areas or island destinations.

Please make sure that your shipping information is accurate and that someone is available to receive the package when required.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged or you receive the wrong product, contact us promptly at forged.off@gmail.com.

To help us resolve the issue as quickly as possible, you may be asked to provide photographs or videos of the product, packaging, shipping label, or other relevant evidence.

Do not return an item before contacting us and receiving instructions. Unauthorized returns may not be accepted.

Order Cancellations

Orders can only be cancelled before they have been shipped.

Once an order has been shipped, it can no longer be cancelled. If you request a cancellation after shipment, the order will not qualify for a refund under this policy.

Refunds

If your refund request is approved, we will process the refund to your original payment method.

Please allow your payment provider or bank additional processing time for the funds to appear in your account.

If you have questions regarding a refund or your order, please contact us at forged.off@gmail.com.

European Union Consumer Rights

If you are purchasing from the European Union, certain consumer protection laws may provide additional rights, including statutory cancellation or withdrawal rights that may apply independently of this policy.

Where applicable, these statutory rights will take precedence over the terms of this policy.

For questions regarding your order or your consumer rights, please contact us at forged.off@gmail.com.

Contact Us

If you have any questions regarding refunds, returns, damaged packages, or your order, please contact us at:

forged.off@gmail.com